Terms & Conditions

Summary Box

1.     What this page covers. These Terms govern (i) your use of our website and (ii) a high-level summary of our architectural planning-drawings service. Binding project details live in your signed Contract/Statement of Work (SOW).

2.     Estimates vs. quotes. The website’s estimate tool gives indicative estimates only. A binding quote and scope are set out in the signed SOW after we confirm details.

3.     No guarantee of approval. Planning outcomes are decided by the local council. We never promise approval or timeframes.

4.     What we include. Typically: measured survey (if purchased), existing drawings, and proposed drawings/designs for planning submission.

5.     What we don’t include (unless expressly agreed in writing). No building regulations drawings, no structural calculations, no site inspections, no tendering, no final construction validation. Government and third-party fees are not in our prices.

6.     Refund assurance (narrow and conditional). If, after our reasonable attempts, your planning application is refused, we refund our design fees except the existing-drawings fee. Government/third-party fees are never refunded. See the Refund section for the exact steps, limits, and required cooperation.

7.     Payment rule. No submission to a council until all fees are paid in full and you’ve supplied required information/consents.

8.     Late payments. Interest at 4% p.a. above the Bank of England base rate plus an admin fee of {ADMIN_FEE} may apply.

9.     Photography & portfolio. After construction, we may photograph completed works with 14 days’ minimum notice.

10.  Your responsibilities. Provide accurate information, timely decisions, access for surveys/photography, and cooperate.

11.  Consumer rights. Distance-selling cancellation rights may apply. If you ask us to start within the cooling-off period, you’ll pay for the work already done.

12.  Subject to review. This draft is provided in plain English and aligned to UK law but is not legal advice and should be reviewed by a UK solicitor before publication.

Definitions

1.1 “We/Us/Our” means London Extend Ltd trading as London Extend.

1.2 “You/Your/Client” means a website user or a client purchasing services as a consumer or small business in England & Wales.1

.3 “Website” means www.londonextend.com and related pages where these Terms appear.

1.4 “Estimate Tool” means the online form that produces indicative pricing.

1.5 “Contract/SOW” means the written agreement you sign with us setting binding scope, price, and milestones.

1.6 “Services” means our planning-drawings and related professional services described in these Terms and detailed in your SOW.

1.7 “Deliverables” means drawings, models, visuals, schedules, and documents we create.

1.8 “Government/Third-Party Fees” means fees payable to councils, the Planning Portal, surveyors, engineers, party-wall surveyors, building control, or other external bodies.

1.9 “Refund Assurance” means the conditional refund mechanism set out in §[Liability/Refund Assurance] and Annex C.

1.10 “Business Day” means Monday–Friday, excluding bank holidays in England.

1.11 “ADR” means alternative dispute resolution.

How These Terms Work

2.1 Two layers.(a) Website Use Terms apply to all visitors.(b) Service Terms give a high-level overview of our services.

2.2 Precedence. If there’s a conflict, your signed Contract/SOW takes precedence over these Terms for your project.

2.3 Updates. We may update these Terms and our website from time to time. The version date appears at the top.

2.4 Jurisdiction. These Terms are governed by the laws of England & Wales.

2.5 No legal advice. Website content is general information, not advice tailored to your circumstances.

Website Use

3.1 Eligibility & territory. Our Website is directed to projects in the United Kingdom. If you access from elsewhere, you are responsible for compliance with local law.

3.2 Account security. If you create an account, keep credentials confidential and notify us promptly of any suspected compromise. You’re responsible for activity under your credentials.

3.3 Acceptable use. Do not misuse the Website (e.g., introduce malware; attempt unauthorised access; upload unlawful or infringing content; send spam; scrape at scale).

3.4 Intellectual property. We (or our licensors) own Website content. You may make one copy for personal use; do not remove notices, modify, or reuse content commercially without our permission.

3.5 General information only. The Website provides general planning information. Always obtain professional advice before acting.

3.6 Estimate Tool conditions. Any price shown is indicative only and based on information you provide. If inputs are incomplete, unclear, or later change, your price will change.

3.7 User content. If you upload content, you confirm you have rights to do so and grant us a licence to host/use it for providing services and (unless you opt out) for portfolio/marketing.

3.8 Links & third-party tools. We are not responsible for third-party sites, plug-ins, or their policies. Use them at your own discretion.

3.9 Privacy & cookies. See Privacy Notice and Cookies Policy (linked on the site) explaining what we collect via the estimate form and why (e.g., to contact you about a quote).

3.10 Availability. We try to keep the Website available but do not guarantee uninterrupted access or error-free content.

3.11 Viruses. Use your own virus protection. We are not liable for harm caused by technical attacks or malicious code, so far as the law allows.

Estimates & Quotes

4.1 Estimates are not offers. Website estimates are illustrative and do not create a contract.

4.2 Binding terms arise only when you sign a Contract/SOW confirming the scope, price, assumptions, exclusions, and milestones.

4.3 Re-pricing. If facts differ from what you told us (e.g., property size, constraints, heritage status), we may revise pricing accordingly before the SOW is agreed.

4.4 Validity. Any written quote we issue (outside the website tool) states its validity period.

Services (scope & exclusions)

5.1 Core services. Unless your SOW states otherwise, our services typically include:(a) Measured survey (if purchased or required) to capture existing conditions;(b) Existing drawings (plans/elevations/sections as appropriate);(c) Proposed drawings/designs intended to balance your preferences with planning policy to improve prospects of approval.

5.2 Professional discretion. You authorise us to exercise professional judgment in design strategy (e.g., massing, materials, setbacks) to enhance the likelihood of approval.

5.3 Explicit exclusions (unless agreed in writing). We do not provide:(a) Building regulations drawings;(b) Structural calculations;(c) Site inspections/contract administration;(d) Tendering or contractor selection;(e) Final validation/certification of construction; (f) any other services not explicity described in out contract with the client.

5.4 Government/third-party fees excluded. Our prices exclude council/legal/government fees and third-party professional fees (planning portal fees, surveyors, engineers, party wall, building control, utilities, etc.), except for the measured survey, existing drawings, proposed drawings, and any explicit services named in your SOW.

5.5 No guarantee of approval or timeframes. Only the council decides. External factors (policy changes, consultees, neighbour comments) can affect outcomes and timing.

Approvals & Permits

6.1 Your responsibility. You are responsible for paying all Government/Third-Party Fees and for appointing other professionals unless your SOW explicitly includes them.

6.2 Submission condition. We will not submit any application until all our fees are paid and we have the information/authorisations we reasonably require.

6.3 Authority liaison. We’ll act as your agent with the planning authority where the SOW states so. You authorise us to communicate with the authority and upload documents accordingly.

Deliverables & IP

7.1 Ownership & licence. We retain ownership of intellectual property in our Deliverables until paid in full. Upon full payment, we grant you a non-exclusive, non-transferable licence to use the Deliverables only for the specific project at the property address stated in the SOW.

7.2 Restrictions. You may not reuse our Deliverables for other plots/addresses or share them with third parties for other projects without our written consent and an agreed fee/licence.

7.3 Moral rights. We may assert the right to be identified as author of our design and drawings. Do not remove our title blocks or notices.

7.4 Portfolio use. We may reference the project (images, drawings, anonymised address) in our portfolio, website, social media, and award submissions.

7.5 Photography (post-construction). After completion, you agree to:(a) notify us when the works are complete;(b) arrange reasonable access with at least 14 days’ notice;(c) keep areas reasonably tidy/clean for photography.We will act considerately and can anonymise location on request.

7.6 Right to withhold. We may withhold or watermark Deliverables until invoices are settled (§9).

Fees & Payment

8.1 SOW governs price. Fees, milestones, and assumptions are set out in your SOW.

8.2 Milestones. Unless the SOW states otherwise, typical milestones are in Annex B (e.g., initial payment on signature; remainder before submission).

8.3 Payment timing. Invoices are due within 10 Business Days of issue unless your invoice states a different due date.

8.4 No submission before payment. We do not submit applications until all due fees are paid (§6.2).

8.5 Methods. We accept the payment methods stated on the invoice or SOW.

8.6 Late payment. We may charge interest at 4% per annum above the Bank of England base rate on overdue sums and an administration fee to be determined on each case. We may suspend services and withhold Deliverables while sums are overdue.

8.7 Recovery. Non-payment may result in recovery actions and reasonable costs of recovery.

Changes & Extras

9.1 Change control. If you request design changes beyond the agreed scope, additional iterations, redraws due to client-driven changes, or new applications/appeals, we’ll confirm fees and timing impacts in writing (email acceptable) before proceeding.

9.2 Authority-driven changes. If the planning authority requests material changes, we’ll advise on options and additional fees/time (if any).

9.3 Scope creep. Where inputs or assumptions materially change (e.g., enlarged footprint, added storey), we may re-price and adjust milestones.

Client Obligations

10.1 Accurate information. Provide complete and accurate information (property data, title constraints, utilities, rights of way, covenants).

10.2 Timely decisions. Review and approve drawings in writing without undue delay.

10.3 Access & safety. Provide safe access for surveys and photography; ensure utilities and areas are accessible.

10.4 Cooperation. Respond to reasonable requests and provide documents we need (ownership proof, consents).

10.5 Third-party rights. You are responsible for obtaining neighbours’ or freeholder consents if required.

Third-Party Referrals & Commissions

11.1 Free choice. We may recommend contractors or professionals. You’re free not to appoint them.

11.2 No warranty for third parties. We are not responsible for third-party performance, pricing, safety, or outcomes, even if recommended.

11.3 Commission disclosure. If you appoint a recommended party, we may receive a commission (structure varies).

11.4 Notification rule. You and the third party must notify us (email or phone) of the scope, initial price, and any changes. A notice is deemed received only when we send a confirmation response. See Annex D.

Timelines & Delays

12.1 Estimates only. Timelines are indicative and depend on your responsiveness and authority capacity.

12.2 Client delays. If you delay approvals or information, milestones extend accordingly.

12.3 Authority delays. We are not responsible for council backlogs or consultees’ timing.

12.4 Force majeure. Neither party is liable for events beyond reasonable control (e.g., extreme weather, utility failures, cyber incidents, strikes).

12.5 Suspension/termination. We may suspend or terminate for non-payment or material breach (after reasonable notice). You must pay for work done to date.

Warranties & Disclaimers

13.1 Care & skill. We will perform the Services with reasonable care and skill.

13.2 No guarantee of results. We do not guarantee planning approval, timings, or outcomes.

13.3 Website information. The Website is general guidance only and may not be up to date.

13.4 No duty to update. We are not obliged to update Website content.

Liability

14.1 Non-excludables. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot legally be limited or excluded.

14.2 Consumer-fair cap (Services). For loss arising from our Services (not Website use), our liability is limited to the fees you paid for the relevant project phase giving rise to the claim.

14.3 Website use. We are not liable for business losses from Website use (e.g., loss of profit, business interruption), as permitted by law.

14.4 Indirect losses. We are not liable for indirect or consequential losses where lawful.

14.5 Mitigation. You must take reasonable steps to mitigate losses.

Refund Assurance (design fees only; existing-drawings fee excluded)

14.6 Trigger. If, after our reasonable attempts, your planning application is refused, we will refund our design fees (i.e., fees for proposed drawings/design) but not the existing-drawings fee.

14.7 Reasonable attempts defined. Unless your SOW states more, “reasonable attempts” means one iteration cycle responding to case-officer feedback or one resubmission addressing identifiable planning reasons for refusal, where viable.

14.8 Client cooperation required. You must: (a) provide accurate information; (b) authorise us to make reasonable design adjustments; (c) pay all due fees; (d) promptly share council correspondence/decision notices.

14.9 Exclusions. No refund if refusal is primarily due to factors outside our control or contrary to our advice (e.g., conservation/listed constraints, highways/overlooking/amenity harms that cannot be reasonably designed out; refusal after you insist on a riskier scheme; missing third-party reports you elected not to commission; unpaid fees; non-cooperation; material misstatements).

14.10 One claim per project address. Applies to the single project defined in your SOW.

14.11 Claim window & process. Submit your claim within 60 days of the final refusal notice and follow Annex C (provide the refusal notice and evidence of cooperation).

14.12 No third-party/government fees. Government/Third-Party Fees are never refunded.

Consumer Information & Cancellation

15.1 Distance/off-premises. If you are a consumer and you buy our Services online or by phone, you may have a 14-day cooling-off period under consumer law.

15.2 Early start. If you ask us to start within 14 days, you agree to pay for the work performed up to your cancellation. If the Services are completed within the 14 days, your right to cancel may be lost.

15.3 How to cancel. Email hello@londonextend.com with your name, address, and project reference, stating you wish to cancel. We will confirm receipt.

15.4 Refunds after cancellation. We will refund any advance payments for Services not provided, less the value of work done at your request during the cooling-off period.

15.5 Business customers. Cooling-off rights typically do not apply to businesses.

Privacy & Cookies

16.1 Signposts. See our Privacy Notice and Cookies Policy for details on personal data we collect (e.g., name, contact details, address, project info via the Estimate Tool), purposes (e.g., to contact you about a quote), and your rights.

16.2 Communications. By submitting the estimate form, you consent to us contacting you about your enquiry via the details you provide. You can opt out of marketing at any time.

Communications & Notices

17.1 Primary channel. We generally communicate by email. Keep your contact details up to date.

17.2 Deemed receipt (general). Email is deemed received when sent without bounce during Business Hours (otherwise next Business Day).

17.3 Third-party appointment notices. For the Notification rule in §11.4, a notice is deemed received only when we issue a confirmation response.

17.4 Service of legal notices. Send to hello@londonextend.com and by post to our registered office.

Governing Law & Jurisdiction

18.1 Law. These Terms are governed by the laws of England & Wales.

18.2 Consumers. You may bring proceedings in your local UK jurisdiction where consumer law permits.

18.3 Business users. The courts of England & Wales have exclusive jurisdiction.

Complaints & ADR

19.1 Talk to us first. Email hello@londonextend.com. We aim to acknowledge within 5 busines days.

19.2 ADR. We do not subscribe to ADR but may consider it on request.

General

20.1 Assignment & subcontracting. We may subcontract; we remain responsible for our subcontractors. We may assign our rights; you may not assign without consent (not to be unreasonably withheld).

20.2 Severance. If a clause is invalid, the rest remains effective.

20.3 Entire agreement. The SOW and these Terms form the entire agreement between us for website use and Services. Precedence: your signed SOW overrides any inconsistent part of these Terms.

20.4 No waiver. Failure to enforce is not a waiver.

20.5 Interpretation. Headings are for convenience only.

20.6 Third-party rights. No one else has rights under the Contracts (Rights of Third Parties) Act 1999.

20.7 Survival. Clauses concerning IP, fees, limitations of liability, and dispute provisions survive termination/completion.

20.8 Versions. We may update these Terms; we’ll post the latest version with a new date.

Annexes

Annex A — Service inclusions/exclusions checklist

A1 Included (unless SOW states otherwise):

A1.1 Measured survey (if purchased/required).

A1.2 Existing drawings (plans/elevations/sections as appropriate).

A1.3 Proposed drawings/design for planning submission.

A2 Not included unless expressly agreed in writing:

A2.1 Building regulations drawings.

A2.2 Structural calculations.

A2.3 Site inspections / contract administration.

A2.4 Tendering or contractor selection.

A2.5 Final validation/certification of construction.

A2.6 Any Government/Third-Party Fees (planning portal fees, surveyors, engineers, party wall, building control, utilities, etc.).

Annex B — Payment milestones (illustrative)

B1 Initial payment on signature of the SOW (design work commences upon receipt).

B2 Balance before submission of the planning application (no submission until paid).

B3 Any alternative or staged payments (if applicable) will be set out in your SOW.

Annex C — Refund-assurance flow & claim process

Flow (textual):

C1 Application submitted → C2 Decision/refusal → C3 We review reasons → C4 If viable, one reasonable attempt to amend/resubmit → C5 If still refused and criteria met → C6 Refund of design fees (excluding existing-drawings) issued.

Stepwise claim process:

C7 Eligibility check. You paid all our fees, cooperated, and allowed reasonable design adjustments; refusal reasons are not primarily outside our control or contrary to our advice.

C8 Submit claim. Email hello@londonextend.com within 60 days of the final refusal notice with: (i) your SOW; (ii) refusal notice(s); (iii) evidence of cooperation and payments; (iv) any case-officer correspondence.

C9 Assessment. We assess within a reasonable time and may request clarifications.

C10 Outcome. If approved, we refund design fees only (excluding existing-drawings). Government/Third-Party Fees are not refunded.

C11 One claim per project address.

Annex D — Third-party referral disclosure (template)

D1 Client choice. You are free to appoint any contractor or professional.

D2 Commission. If you appoint a party we recommended, we may receive a commission from that party (the amount/structure may vary by project and supplier).

D3 No warranty. We do not guarantee performance, pricing, or outcomes for third parties.

D4 Notification & confirmation rule. You and the appointed third party must notify us of the scope, initial price, and subsequent changes by email or phone. A notice is deemed received when we send you a confirmation response.

D5 Transparency. Ask us if you want more details about any commission relating to your project.